CRM, the solution to break into the new economy
** Event in French only ** Conference offered by Anthony Lacoste, President et founder, Lakhos
In the new economy, the customer experience has become the next step in what we call the progression of economic value.
Now, innovative manufacturers that dominate the market – whether they sell directly or through a network – will find the next line of differentiation lies in the implementation and optimization of experiences through better customer relationship management.
CRM (Customer Relationship Management) is a technological ecosystem and a strategy to collect and act on our customer data, and thus put the customer at the center of our business strategy. The goal is to equip our team to offer the best customer experience.
Anthony Lacoste founded Lakhos in 2017. Growing up in an environment of manufacturing entrepreneurs, Anthony quickly identified gaps in the industrial/manufacturing sector and continually seeks to optimize ways of doing things with the right technology and processes in place. He holds the Industry 4.0 Auditor certification, accredited by the Ministère de l’Économie et de l’Innovation du Québec (MEI), as well as accreditation as a digital advisor under the Canadian digital adoption program issued by the Federal government.
This free conference is offered as part of the Salon Industriel de Québec. No reservation required. However, make sure you are pre-registered to visit the show!